Latin American Repair Network Cuts Parts Procurement Time by 60% with Jinan Carman Transmission Parts

Customer Background

A network of 15 independent heavy-duty truck repair workshops operating across Chile and Peru serves mining companies, long-haul transport fleets, and agricultural operations. The workshops specialize in major repairs—engine overhauls, transmission rebuilds, and chassis refurbishment—for brands including Sinotruk HOWO, FAW, Doosan, and Freightliner. Together, they process over 500 major repair jobs annually.

Challenge

The repair network was struggling with an inefficient parts procurement model:

• Fragmented sourcing: Each workshop independently sourced parts from 8-10 different local and international suppliers, losing volume discount opportunities
• Long lead times: Transmission and clutch parts often required 3-5 weeks for delivery, leaving trucks idle in service bays
• Quality inconsistency: Counterfeit and substandard parts infiltrated the local supply chain, causing premature failures and damaging the network's reputation
• Inventory waste: Individual workshops overstocked to compensate for uncertainty, tying up working capital

Solution: Centralized Procurement Through Jinan Carman

The repair network consolidated its transmission and drivetrain parts procurement through Jinan Carman International Trade, establishing a centralized purchasing hub in Santiago, Chile, with distribution to all 15 workshops. Products supplied included clutch systems (ceramic friction plate kits, 80+ units/month), gear synchronizers (precision-machined synchro rings, 50+ sets/month), transmission cooling (oil coolers, 30+ units/month), seal & gasket kits (complete overhaul sets, 100+ kits/month), and driveline components (universal joints, center bearings, slip yokes, 120+ units/month).

Results

The centralized procurement model delivered substantial improvements within 8 months:

• Parts procurement time reduced by 60% — from 3-5 weeks to 7-10 days average
• Parts procurement cost reduced by 22% through volume pricing and elimination of intermediary markups
• Workshop bay utilization improved — trucks spent 40% less time waiting for parts
• Warranty claims fell by 85% due to consistent OEM-grade part quality
• Customer satisfaction scores rose from 3.8 to 4.6 out of 5

Centralizing our parts supply with Jinan Carman was the best operational decision we have made. The network is now expanding its centralized procurement to include engine and chassis components.